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Q & A

Some frequently asked questions about the BONX Earpiece and BONX app have been listed below in Q&A format. Please select the category you wish to view.

 

1-1. About the BONX Earpiece

A. Unlike a walkie talkie, the BONX Earpiece is a Bluetooth Headset that is combined with BONX application to provide an internet based group call conversation. Therefore, smartphone as well as Installed BONX app is required at all times. Both IOS and Android phones are supported.

A. You should have 1 smartphone and 1 BONX Earpiece device per person. In addition, simultaneous connection of more than one BONX Earpiece device is not possible for 1 smartphone. Each smartphone could connect to only one BONX Earpiece.

A. There is no limit on the coverage distance. Since the system transmits data from your smartphones, you can talk to people on the other side of the world as long as the smartphones have internet.

A. No, obstacles or land barriers would not affect the quality of the connection because the BONX Earpiece uses data reception to provide group call connectivity.

A.The smartphone that has been paired with the BONX Earpiece can be 10 meters away from the device. However, the Bluetooth signal may get weaker with a greater distance.

A. The BONX app uses internet to transmit data, so it can only be used in an area where you can receive a network signal or an internet connection. Although BONX Earpiece is adapted to the environment where network is weak or unstable, you have to have a certain signal strength to keep using.

A. You can use the BONX Earpiece overseas if your smartphone receives a network signal (3G or 4G/LTE or wifi internet). Data roaming may be necessary. Please be careful of the cost though.

A. Yes, It can be utilized as a standard Bluetooth headset for listening to music and receiving calls. However, using BONX Earpiece as a normal headset is outside the scope of our support. Especially in the Android phones, where phone characteristics and functions differ a lot, there are models where using BONX Earpiece as a standard Bluetooth Headset is not possible. In addition, it is designed that functions like Group call Speech Detection, Noise Cancellation are optimally used in combination with the BONX app.

A. Yes. If the BONX Earpiece is automatically paired with the last connected smartphone, you can delete the BONX profile on your smartphone and establish a new connection to another phone by continuously pressing the power button of the BONX Earpiece for 6 seconds.

A. The device uses a Bluetooth profile called HSP, which has a certain amount of sound quality deterioration. Therefore, the sound quality will be lower than that of regular call or other talk app used with the smartphones.

A. This is the total length of time BONX Earpiece battery could be utilized while enjoying a group talk created with the BONX app. The battery on the BONX Earpiece will be running down as long as you are in a group. If no one is talking, however, the battery will drain slower. On the other hand, the battery life on your smartphone depends on many factors such as the number of apps you are running or the number of years you have been using the phone. Therefore, we cannot give an exact figure for how long the smartphone battery will last. if the smarphone battery consumption is intense, we recomment to have a mobile battery as a back up.

A. BONX Earpiece is firmly fixed by an earloop and an earbud. Thanks to the earloop, even in the case of violent shake it would stay put.

A. To accommodate different shapes of the ears, we have included three different sizes of the interchangeable earloops and earbuds in the package. So please choose the ones that fit firmly and comfortably to your ears. If you feel continuous discomfort while using the headset, please contact our customer support center.

A. Because BONX Earpiece is designed for Outdoor Sports, the earloop that comes with your BONX is extremely thin, so you can use the earphone while wearing glasses or sunglasses without problems in most cases. If you have concerns, we recommend you to test it at stores. For helmets, it depends on the size and manufacturer of the helmets. It may press the BONX Earpiece against your ear or head and create discomfort. You will also be unable to press buttons. We recommend you test it at a store.

A. Accompanied accessories (earloops and earbuds) are designed for a right ear. Accessories for a left ear is available for purchase at our stores. To use the earphone on your left ear, remove the earcap and earloop and exchange them with the ones for your left ear.

1-2. About the BONX Earpiece Usage Environment

A. As the BONX Earpiece is designed for outdoor sports, it is water and shock resistant. However, depending on the activity type and conditions used, you may not be able to get our warranty support.

A. The BONX Earpiece is rain and sweat resistant. But it cannot be used underwater. Please make sure you dry your BONX Earpiece carefully if you get water on it.

A. BONX Earpiece is water proof, but we cannot verify salt water tolerance. Also, the BONX Earpiece is used in combination with a smartphone, so please note the latter part as well.

A. The BONX Earpiece will work optimally in environments where the temperature is between 0 and 45 degrees Celsius. In extremely hot or cold environments, the battery will last for a shorter time. For example, if you plan to use it while hiking in sub-zero temperatures, we recommend you wear a knit cap to shield the BONX earphone from the frigid air. Even when you are not using the earphone, the battery will last longer if it is not in contact with the air.

A. Based on the current tests, your friends will be able to hear you clearly when you use the BONX Earpiece when winds of about 30 km/hour hit the device. We do not recommend using BONX while high speed-driving.

A. BONX Earpiece and BONX app utilizes voice recognition technology as well as noise cancellation system to decrease the background noise. Thus, the noise is reduced to a certain extent, but not completely. Especially when the call members are in a very noisy environments. Please note that BONX Earpiece is an open-type earphone that allows the user to stay safe by hearing the surrounding environment.

2-1. About the BONX app

A. Yes, It can be utilized as a standard Bluetooth headset for listening to music and receiving calls. However, using BONX Earpiece as a normal headset is outside the scope of our support. Especially in the Android phones, where phone characteristics and functions differ a lot, there are models where using BONX Earpiece as a standard Bluetooth Headset is not possible. In addition, it is designed that functions like Group call Speech Detection, Noise Cancellation are optimally used in combination with the BONX app.

A. The app can be downloaded for free from the iTunes App Store or the Google Play Store. You can find links here:

iOS Store Google Play Store

A. You can use the group chat using the BONX app even without the BONX Earpiece. However, some functions like voice detection system, noise cancellation functions would not be available only on BONX App. It is designed to be utilized in combination with the BONX Earpiece and BONX app. Will be limited.

A. The BONX app cannot connect to earphones or headphones other than the BONX Earpiece with or without wires. If used without the BONX Earpiece, the user must talk regularly using the smartphone or use speakerphone.

A. Currently, you can talk to up to 10 people in a group.

A. No, it is not possible. For someone to join the group talk in a later stage, invitation has to be sent from anyone inside the group talk.

A. Yes. People with iOS phones and Android phones can be in the same group. For Android phones, there may be some difference in the way the app works depending on the OS version or the device models.

A. The BONX app is only available for use with iPhones and Android phones.

A. It is possible to talk with just the BONX app, but the user without the BONX Earpiece must talk without using any earphone device. Earphones and headphones manufactured by other companies cannot be used with the app.

A. The BONX app introduced a "Voice Activity Detection" to transmit data only when there is a voice detection. This allows to reduce the data and a battery usage. If you talk on the app continuously, the app will use maximum of 5 MB of data per hour. You will not have to pay a rate for the call, but you will pay for the data. Please check with your cellphone carrier for details on the internet costs. We recommend you use flat-rate packet communication services.

A. From the start of speech detection--background noise cancellation--and until the transmission, there is a slight delay. Weak signal wave or line problem also could contribute to a delay of the transmission.

2-2. How to use BONX app

A. The first time you start up the BONX app, you can sign up using your Facebook account or an e-mail address. Once you sign up, you will be logged in automatically when you use the app next time.

A. You can use your registered e-mail address (the one you used when signing up, or the one registered to your Facebook account) to change your password from the settings screen.

A. Yes, a group conversation on the BONX app is still possible while using other applications simultaneously.

A. We do not officially support listening to music on the background while having a group conversation on the BONX app. Nonetheless it is still possible but with a slight quality deterioration of the sound due to the Bluetooth profile. Please note that, in some models of the phones volume adjustment of the music and group call would not be possible.

A. Yes. Different from the transceiver, with the BONX Earpiece everyone in the group can speak simultaniously. Even though if someone is speaking, your voice would still be transmitted to the group in the real time.

3. Product Warranty

A. The earphone has a one-year warranty. If your earphone needs to be repaired or replaced, you will need two things: proof of purchase (e.g. e-mail message) and the warranty that is enclosed in the package. For details, please see Troubleshooting: 3. Damaged BONX earphone.

 

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